Order Fulfillment Policies
Welcome to Hlaaa Store. We are committed to providing a seamless and reliable digital shopping experience for our customers. Below, you will find details of our policies related to orders, including returns, shipping, exchanges, and cancellations.
- Return Policy
We strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your digital product, you can request a refund according to the following conditions:
- Return Period: You can request a refund within 7 days of purchasing the digital product.
- Product Condition: The digital product must be unused and unopened. Since digital products are delivered instantly, once the product is downloaded, we cannot accept returns.
- Return Process: To apply for a refund, please contact us via email at support@gooo-staro.com or through the “Contact Us” page on our website.
- Shipping Policy
Since our products are digital, no physical shipping is required. However, we strive to ensure a smooth and quick delivery of your digital content:
- Delivery Method: All products are delivered digitally through instant download links or access to your account on our website.
- Shipping Cost: No shipping fees are applicable to digital products.
- Delivery Duration: Digital products will be available for download or access immediately after the purchase is confirmed.
- Exchange Policy
As we deal with digital products, we do not offer exchanges once the product is delivered. However, if there is an issue with the file or product quality, please contact us:
- Exchange Period: If the digital product is faulty or inaccessible, please contact us within 7 days for a replacement or refund.
- Product Condition: The product must be defective or unavailable for download.
- Return Process: Contact us via email at support@gooo-staro.com to request assistance. We will guide you through the process.
- Cancellation Policy
If you wish to cancel a purchase before receiving the product, please refer to the following conditions:
- Subscription Cancellation: As we offer one-time purchases, subscription cancellations do not apply. However, if you accidentally purchased a subscription, please contact us within 7 days for a full refund.
- Booking Cancellation: Our products do not involve booking services. If you have any specific concerns regarding bookings, please contact us.
Contact:
For any additional questions or inquiries regarding our order fulfillment policies, please contact us via email at support@gooo-staro.com or through the “Contact Us” page on our website.
